PayMore Warranty Policy

Shop with Confidence

The PayMore 30 Day Warranty

PayMore® Stores offers a 30-day limited warranty and return period on all devices purchased in-store or online. Every device is verified, tested, and recorded at the time of sale to ensure quality and protection. The 30-day period begins on the purchase date for in-store transactions and on the confirmed delivery date for online orders. Returns requested after 30 days will not be accepted. All returns must be authorized in advance. Customers must contact PayMore Stores to initiate a return request. Unauthorized returns may be refused or returned to the sender.

Returns & Eligibility

What qualifies for a return and how to stay eligible

To qualify for a return or refund:

The request must be made within 30 days of purchase or delivery
The device must be in the same condition as sold
No liquid damage, physical damage, or customer-induced damage
The device must not be opened, modified, or tampered with
The serial number must match the original device
All original components must be included

All returned devices are inspected and tested before approval.

Returns will not be accepted if a device has been swapped, altered, or fails verification. PayMore Stores records serial numbers and uses diagnostic technology to detect tampering or modifications.

Devices are not eligible for return if they show:

Liquid damage
Physical damage
Signs of tampering
Missing components
Mismatched serial numbers

Note: Collectibles, including Pokémon cards, are not eligible for return under any circumstances.

Refunds, Warranty & Additional Terms

How refunds are issued, what’s covered, and important requirements

Once a return is received and approved, refunds are issued to the original payment method when possible. Processing times may vary, and shipping or service fees may not be refundable where permitted by law.

For online orders, approved returns will receive a prepaid return shipping label. Customers are responsible for securely packaging devices. Items damaged during return shipping due to improper packaging may not qualify for a refund.

All devices include a 30-day limited warranty covering functional defects under normal use. This warranty does not cover:

Accidental damage
Liquid damage
Physical damage
Cosmetic damage after purchase
Unauthorized repairs or modifications

A valid receipt or proof of purchase is required for all returns, along with a government-issued photo ID. If the original purchase was made using a credit card, the same card may be required.

Customers agree to contact PayMore Stores before initiating a payment dispute. PayMore maintains detailed transaction and device records to respond to fraudulent chargebacks. Unauthorized or fraudulent chargebacks may result in denial of future transactions.