Why am I being asked to verify my identity?
If you’ve received a text message or email from us asking you to verify your identity, it’s because your order triggered a security check in our system. With the rise of online fraud—especially in the electronics space—we’ve built smart, network-wide fraud detection tools across all PayMore Store platforms to protect both our customers and our business. Sometimes, these systems flag orders based on factors like being a first-time customer, placing a high-value order, or unusual transaction activity. When that happens, we may ask you to complete a quick identity verification. There’s no need to worry—this process is handled through our trusted partner, Stripe, which uses advanced encryption and strict data privacy practices to keep your information safe.
Stripe Resources and Common Questions
Frequently Asked Questions
Your order was flagged by our system for additional review due to unusual activity or high-risk indicators. To protect your information and prevent fraud, we ask you to verify your identity through Stripe, a secure and trusted platform.
Yes, Stripe Identity is a secure and widely trusted tool used by many online businesses. Your information is encrypted, securely processed, and never shared without your permission.
You’ll need a valid government-issued photo ID, such as a driver's license or passport. Stripe will guide you through the process using your device’s camera. You may be asked to take a selfie to validate your ID.
The verification process usually takes just a few minutes. Once completed, your order will be reviewed and processed as soon as possible.
If you choose not to complete the ID check, we won’t be able to fulfill your order, and it may be canceled and refunded as a precaution against potential fraud.